Palm Beach International Tower/Approach Air Traffic User Survey

The National Air Traffic Controllers Association (NATCA) Local at Palm Beach International Tower and Approach Control is soliciting pilot feedback in an effort to improve our service and procedures. This is not an FAA sanctioned survey or program. Rather it’s an informal way for us to gather feedback from the users to better our procedures and improve the quality of the product we provide to you. Our web site http://pbi.natca.net was a way for us to improve communication and now with this survey hopefully a way to generate two-way dialogue. We have several contacts listed on our web site under the Local Pilots section and will make every attempt to respond when requested, to your comments. In addition to this survey please feel free to email or call our liaisons for additional comments or questions. If you do not want to include personal information that is Ok, our goal is to improve the service and quality of product we provide.

Thank You

The controllers of PBI and NATCA Local

Please highlight and copy this survey into an email addressed to ericatc@adelphia.net . There is a place to mark if you want a response and in what format. Obviously all questions are optional and will only be used for our internal use.

___________________________________Survey:____________________________________

Date:

Name:

Address, City, State, Zip:

Phone:

Email:

Pilot Rating:

Company/FBO/Flight School:

Tail Number and Type Aircraft:

Home Base:

Type of Flight:     _____ IFR    _____ VFR  ______Business   _____ Pleasure

Time of Flight:  _____________(Local or Z)   Date of Flight ______________

Approximately how often do you use:

PBI Approach Services:

PBI Tower Services:

Please rate the following services, 1 through 5 with1 being excellent, 3 average, 5 poor and N/A if not applicable:

ATIS:

          Speech Rate:

          Amount of Content:

          Clarity of Broadcast:

Comments:

Clearance Delivery:

          Sequencing:

          Efficiency:

          Clarity of Phraseology:

          Speech Rate:

          Controller Attitude:

Comments:

Taxi / Ground Control:

          Sequencing:

          Efficiency:

          Clarity of Phraseology:

          Speech Rate:

          Controller Attitude:

Comments:

Tower:

Sequencing:

Efficiency:

Clarity of Phraseology:

Speech Rate:

Controller Attitude:

Comments:

Departure:

          Sequencing:

          Efficiency:

          Clarity of Phraseology:

          Speech Rate:

          Controller Attitude:

Comments:

Overflights / Class C Airspace:

          Sequencing:

          Traffic Calls:

          Efficiency:

          Clarity of Phraseology:

          Speech Rate:

          Controller Attitude:

Comments:

Satellite Airports:

          Sequencing:

          Quality of Remote Transmitter Radio:

          Traffic Calls:

          Efficiency:

          Clarity of Phraseology:

          Speech Rate:

          Controller Attitude:

          IFR Release:

Comments:

Web Site:

         Usefulness:

         Content:

         Readability:

         Layout:

Comments:

The extent you feel treated as a professional pilot by the PBI controllers:

          Tower:

          TRACON:

Comments:

The extent you are treated courteously: 

          Tower:

          TRACON:

Comments:

Extent traffic calls relayed in a timely and efficient manner:

Comments:

Extent weather is issued accurately and timely:

Comments:

If you have called the Tower/Approach on the telephone were you treated in a courteous and professional manner?

If asked to call the Tower/Approach by a controller would you?

Suggestions to improve our service, procedures, communication:

General comments or suggestions:

Comments on this survey, format and questions:

I would like to be contacted via:       _____  Telephone   _____  Email     _____ In Writing

Thank You for taking the time to respond to our informal survey. We want to provide the best service possible and value your opinions and responses. We will compile these surveys into an action plan for our facility.

___________________________End of Survey________________________________

Home